Privacy | Room

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Privacy Policy 🤫

1. Who are we?

| We are Room. This is our privacy policy.

The company that is responsible for your information under this Privacy Policy (the “data controller”) is:

Room

Flow D1

35 The Drive

Greater London

United Kingdom

UB10 8AF

2. How can you contact us?

| Slide into our DMs at any time. We love it.

If you have any questions about your personal information, how we look after it or if there are any changes to your personal information, please:

Directly message us on our social media profiles (available on our website)
Email us at roomtheapp@gmail.com

3. How do we collect and use your information?

| You give us your info directly. We only use it when it's needed, and to put a name to the face.

We collect your information directly during the sign up process within our mobile Room app.

We’ll only use your personal information where we have a valid reason to do so. Below, we’ve set out the ways in which we use your personal information and the reasons we rely on to do so.

Where we mention “legitimate interests”, this is the reason we rely on when we feel that it is necessary to use your information in our and/or your interests and doesn’t unfairly affect your rights over your information.

1. To provide and improve our service through the Room app.

Information you give us You choose to give us certain information when using our services. This includes:

When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you can share with us additional information, such as details on your personality, lifestyle, interests, as well as content such as photos and videos.
To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.

Information we receive from others In addition to the information you provide us directly, we receive information about you from others, including:

Other Users: Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you.
Social Media: You may be able to use your social media account (such as Instagram photos) to add content to your Room account. This saves you from having to remember yet another user name and password and allows you to share some information from your social media account with us.

2. To send you marketing emails if you want to receive them

We will only send you marketing emails if you have given us permission to do so by signing up to receiving these emails on our website. You can choose to get all or some of the following different types of marketing emails:

New Room features in the mobile app;
Updates on Room generally
Updates on loyalty programmes, offers and events with partners.

We can only do this with:

Your consent. If you change your mind about this, you can withdraw your consent at any time by clicking on the “unsubscribe” link at the bottom of each email or by contacting us using the details at the top of this policy.

3. To manage our relationship with you as a Room user

We use your information to:

Let you know if anything about the Room service changes or this policy changes in an important way
Communicate with you if you have asked us a question or made a complaint with us

We use the following information to do this:

Information you tell us when you send us a question or make a complaint (including your name, email address, or your social media handle)
Information you tell us when you give any feedback about us

We do this to:

Perform our contract with you
Comply with our legal duties
Support our legitimate interests of understanding you better to provide you with an improved service, to your benefit

We will only use your information for the reasons we have told you about above. If we need to use your information for any other reason, we will let you know and tell you the reason, unless the law stops us from doing so.

4. Who do we share your information with?

| The list couldn't be shorter.

Since we want to enable you to meet new people, the main sharing of users’ information is, of course, with other people, as per your privacy settings. We also share some users’ information with service providers and partners who assist us in operating the services and, in some cases, legal authorities.

With our service providers and partners: We need to share information with organisations which supports any parts of the Flow service that you use including our IT providers, payment processing providers, email marketing service providers and customer service. You can ask us for more information about these organisations by contacting us using the details at the top of this policy.
With other people: We share your information with other people as per your privacy settings (and in the case of any sharing features available on Room, the individuals or apps with whom you may choose to share your information with) when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it. If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

We may share your personal information with other organisations so we can provide Room's service to you, provide a better service to you and comply with our legal duties. We have set out below who these organisations are and the reasons for doing so.

5. Where do we keep your information?

| Only in secure places.

We don’t usually store or send your information outside of the European Economic Area (“EEA”).

If we do store or send your information outside of the EEA, we will make sure we have put measures in place in order to protect your information to the same data protection standard as in the UK and the EEA.

We will only share your information with organisations and countries that:

The European Commission has said have similar data protection laws as in the EEA
We have entered into a contract with which include certain requirements to make sure your information is protected to the same standards as in the EEA and the UK
Have chosen to comply with a set of rules called the Privacy Shield framework which includes data protection standards for transfers of personal information between the United States and the EEA

You can ask us for more information about where we may transfer your information and how we make sure your information is protected.

6. How do we keep your information secure?

| We have guard dogs. Really big ones. With sharp teeth.

We will always make sure we put security measures in place to protect your information from being destroyed, lost or shared with somebody that shouldn’t see it. However, we cannot guarantee your information from every security risk that may be possible. As ever, we will endeavour to prevent all possible security risks, as defined in our Security Policy document.

7. How long do we keep your information for?

| As long as you're with us. In practice, we delete or anonymize your information upon deletion of your account. This could be longer if the law requires it.

We will only keep your personal information for as long as is necessary for us to do so for the reasons we collected it for in the first place (which is the delivery of our services to you).

Generally, we will keep your personal information for as long as you are a Room user, unless:

We must keep it to comply with applicable law
We must keep it to evidence our compliance with applicable law
There is an outstanding or potential issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
The information is kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account. Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines.

If you want further information on how long we keep your personal information, please contact us using the details in Section 2 of this policy.

8. What are your rights?

| You're right. We're left.

You have a right to:

Access the personal information we hold about you and request a copy of it;
Ask us to correct your personal information if it’s not correct;
Ask us to delete your personal information;
Ask us to stop using your personal information in certain circumstances where there is no need for us to keep it;
Ask us to only use your personal information for certain things if it is not accurate, it has been used unlawfully or it is not relevant anymore; and/or
Ask us to stop using your personal information (such as your email address) to send you marketing emails.

If you want to exercise any of the rights above at any time, please inform us by contacting us using the details at the top of this policy.

9. How can you make a complaint?

| Quite easily. We love complaints: it's our chance to improve.

You also have the right to complain to us about how we have used your personal information by contacting us by email or post using the details at the top of this policy. We will always try to help you with your problem.

If you’re still not happy with how we have dealt with your complaint, you can contact:

A data protection regulator – this is the Information Commissioner’s Office in the UK and you can make a complaint at https://ico.org.uk/make-a-complaint/.
The UK courts - to seek a remedy if you think that your rights in relation to your personal information have been breached.

10. Changes to this policy

| We might need to change this policy. If we do, we'll let you know.

We may need to change this policy as Room develops and offers you new features, or if the law changes. We will let you know if any important changes are made, otherwise, we will always include the latest version of our policy on our website at https://www.roomtheapp.com/privacy.